FAQ
Frequently Asked Questions – MagSafety
1. What is MagSafety?
MagSafety specializes in innovative and reliable safety gear for everyday use. Our products are designed with a focus on quality, comfort, and safety—for home, on the go, or at work.
2. How can I place an order?
Ordering is easy through our webshop. Choose your product, add it to your cart, and complete your order securely using our payment methods.
3. What payment methods do you accept?
We accept:
- iDEAL
- Bancontact
- Credit card (Visa, Mastercard)
- PayPal
- Klarna (Pay Later, if available)
4. How long does delivery take?
- Netherlands & Belgium: 1-3 working days
- International: 4-10 business days, depending on location
Once your order has been shipped, you will receive a tracking code by email.
5. What are the shipping costs?
- Netherlands & Belgium: Free from €50
- For orders under €50 we charge €4.95 shipping costs
- International rates are calculated at checkout
6. Can I return my order?
Yes! You have a 14-day return period after receipt. Return the product unused and in its original condition. Send us an email at support@magsafety.nl to register your return.
7. What if my product is defective or damaged?
Contact us immediately at magsafetycontact@gmail.com with photos of the defect. We will provide a suitable solution, such as a replacement or refund.
8. How do I contact you?
You can reach us via:
📧 Email: magsafetycontact@gmail.com
📱 Instagram DM: @mmagsafety